Support 24×7 – What Saves You?
It’s 3:00 A.M. Your phone rings. You take the call and it turns out the system you are supporting is having issues all over the place and production is down. You pull out your laptop, turn it on and cringe at the bright light that suddenly appears. You try to get your brain moving towards actually coming up with a resolution, but don’t even know where to start. Here are a few very simple tips and tricks that can save you (and your customer) with troubleshooting support requests.
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